Novishka operates in two lines of business: retail voice support, live today, and healthcare RCM billing, currently being built to the same standard.
This is the practice Novishka was founded on. We staff and run voice queues for US retail brands, handling the conversations that shape whether a customer buys again.
Our next line of business. We're building out healthcare revenue cycle management support — applying the same voice-first discipline to billing, claims and collections for US healthcare providers.
Whether it's a retail return or a claims follow-up call, our operations run on the same foundation.
Agents are trained against your scripts, systems and escalation matrix before going live on your queue.
Schedules are built to your customers' hours, not staffed as an afterthought around ours.
Call monitoring, scoring and feedback loops run continuously, not as a monthly check-in.
Access controls and handling procedures are scoped tightly around what each process actually needs.
Our healthcare RCM line is being structured around HIPAA-aligned processes from the ground up, not retrofitted later.
You see the same metrics we manage against — volume, resolution, and turnaround — on a regular cadence.
