Novishka Technologies Pvt Ltd started as a voice support operation for US retail brands — and is growing, one carefully built line of business at a time.
We chose to start with voice support because it's the most exposed, least forgiving part of any operation — if we could get that right for US retail brands, everything else we build would inherit that same discipline.
Registered as a private limited company, built to take on long-term outsourcing partnerships rather than short-term projects.
Our founding practice — handling front-line and back-office voice support for US retail brands, from order queries to escalations.
We're building our second line of business: revenue cycle management support for US healthcare billing, structured around compliance from day one.
We'd rather run two service lines well than spread thin across many. Retail voice, then healthcare RCM — each fully built before we look further.
Agents are trained to understand the customer's problem, not just recite a flowchart. That's what keeps escalations from becoming churn.
As we move into healthcare billing, we're designing processes around HIPAA-aligned handling from the outset, not adding it later.
We're structured as a private limited company to support multi-year contracts, not one-off projects.
